FOODLE PRIVACY POLICY  
Foodle Sdn. Bhd. ("Foodle", "we", "us", or "our") is committed to protecting your privacy. This  
Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when  
you use our mobile application ("App") and website (collectively, the "Platform"). This policy is  
issued in accordance with the Personal Data Protection Act 2010 ("PDPA") of Malaysia. By  
accessing or using our Platform, you consent to the practices described in this policy.  
1.  
Collection of Personal Data  
1.1 We collect personal data that you voluntarily provide to us when you register an  
account, place an order, use our artificial intelligence (“AI”) recommendation agent,  
participate in our loyalty program, or contact our customer support. This may  
include, among others:  
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Name;  
Date of Birth;  
Contact Number;  
Email Address;  
Delivery Address (for delivery orders);  
Transaction and order history;  
Preferences and feedback; and  
Any other information you choose to provide.  
1.2 We may also automatically collect certain technical information when you use the  
Platform, such as your device ID, IP address, browser type, operating system, access  
times, and browsing activity on our Platform.  
2.  
Purpose of Collection and Use of Personal Data  
2.1  
We may use your personal data for the following purposes:  
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to process and fulfil your food and beverage orders (including for collection,  
dine-in, or delivery, if applicable);  
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to create, manage, and maintain your user account;  
to operate, personalize, and improve our services through our Platform;  
to process payments through our third-party payment providers;  
to facilitate delivery services via our third-party delivery partners (if  
applicable);  
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to communicate with you regarding your orders, account, and customer  
service inquiries;  
to administer our loyalty program and send you promotional offers (where  
you have consented);  
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to comply with legal obligations and protect our rights; and  
for internal purposes such as auditing, data analysis, and research.  
3.  
Disclosure of Personal Data  
We may disclose your personal data to third parties only for the purposes stated in this  
policy:  
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Restaurant partners to prepare and fulfil your orders.  
Third-Party delivery partners to facilitate delivery.  
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Payment processors to securely process your payments. We do not store your  
full payment card details.  
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Service provider companies that provide services on our behalf, such as IT  
hosting, data analysis, and customer support.  
Legal and regulatory authorities as required by law or to protect our legal  
rights.  
We require all third parties to respect the security of your personal data and  
to process it in accordance with the law and our instructions.  
4.  
Data Security  
We implement appropriate technical and organizational security measures to protect your  
personal data from unauthorized access, disclosure, alteration, or destruction. However, please  
note that no method of electronic transmission or storage is secured.  
5.  
Data Retention  
We will retain your personal data only for as long as is necessary to fulfil the purposes for which  
it was collected, including for satisfying any legal, accounting, or reporting requirements. When  
personal data is no longer needed, we will securely delete or anonymize it.  
6.  
Your Rights Under the PDPA  
Under the PDPA, you have the right to:  
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Request access to your personal data held by us;  
Request correction of any inaccurate or incomplete personal data;  
Withdraw your consent to our processing of your personal data, subject to  
contractual or legal restrictions;  
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Limit the processing of your personal data; and  
Request information about our policies and practices regarding personal data.  
To exercise any of these rights, please contact us using the details in Section 9. We may require  
verification of your identity before processing your request.  
7.  
Use of Cookies and Similar Technologies  
Our Platform may use cookies and similar tracking technologies to enhance user  
experience, analyze trends, and administer the Platform. You can control the use of  
cookies at the individual browser level.  
8.  
Children's Privacy  
Our Platform is not directed to individuals under the age of 18. We do not knowingly  
collect personal data from minors. If you are a parent or guardian and believe your child  
has provided us with personal data, please contact us. If we become aware that we have  
collected personal data from a minor without verification of parental consent, we will  
take steps to delete that information.  
9.  
Contact Us  
Should you have any questions, concerns, or requests regarding this Privacy Policy or  
our data practices, please contact us at: Email:  
10.  
Changes to This Privacy Policy  
We may update this Privacy Policy from time to time. The updated version will be  
indicated by an updated "Last Updated" date and will be effective as soon as it is  
accessible on the Platform. We encourage you to review this policy periodically to stay  
informed about how we are protecting your information.